So unfortunately my last 2 online purchases have gone wrong.
The first, FaceFront Cosmetics...
I ordered 2 eyeshadows from them. Facefront never sent me a tracking number even though the website says it always gives with an order...I never received a tracking number the first time I had ordered from them either so I didn't think it was a big deal and I thought maybe cuz I am from Canada and it was a small order they wouldn't give me a tracking number. After almost a month of not receiving my package I emailed them 3 times with no response. I looked up if there were any other cases similar to mines...let's just say there were MANY...apparently they seemed to have not shipped out any of their orders...and apparently they are under new management and so the owner uses that for an excuse. The cases I read online, the girls were ignored as well but once they opened a dispute on paypal the owner CALLED them right away and finally shipped out their orders.
So I filed a dispute with FaceFront. After a couple days with no response. I escalted it to a claim. Have any of you escalted your disputes to a claim? I wanna know what happens. I read more aritcles/forums about how paypal scams you as well. Trying to push you to escalate the case to a claim, which automatically closes your dispute. From then on PayPal has the final word. The cases I read most people had a problem that they were denied a refund from Paypal since their complaint was about receiving the wrong product. Paypal claims to only protect against shipping and not against quality of items. So I really do not see why not I will win this one but let's see how good/safe PayPal really is...
OMG ok...so SECOND order: mother flippin' BEAUTYCHOICE.com...........
I had tried out my friend's Ozon Flat Iron which she had purchased in the winter from BeautyChoice. It was AMAZING! So I decided to order one for myself. I DID receive a tracking number. Here is the information:
- Inbound International Arrival, March 13, 2010, 9:30 pm, ISC CHICAGO IL (USPS)
- Origin Post is Preparing Shipment
- Into Foreign Customs, February 28, 2010, 10:06 pm, CANADA
- Arrived Abroad, February 28, 2010, 10:06 pm, CANADA
- International Dispatch, February 25, 2010, 6:50 am, ISC CHICAGO IL (USPS)
- Electronic Shipping Info Received, February 24, 2010
I kind of freaked out when I read that it was back in Chicago even though it has been to Canada. I didn't understand the terminology. So I emailed the company numerous times with no response.
Keep in mind PayPal only gives you 45 days from payment to file a dispute so I opened one a few days ago. And this is the response I get:
"We have spoken regarding your order and informed you the package was denied at customs and is being returned to our warehouse. Once received, we can issue you a refund. Please let us know if you have any questions in the meantime."
I freaked out. Ok first of all I was not spoken to at all so I feel disrespected that I was talked down to like that, making me seem like some dumbass. 2nd of all, if they knew the item would never be in my hands I should have gotten my refund right away!
It's been in Chicago since March 13 and today is March 25...how much longer do I have to wait until it gets back to their warehouse? Who even knows if its back in their warehouse and they didn't tell me...I only have until April 12 to file a claim with them, which will automatically close my case with them and let PayPal decide. I'm scared of that shipping clause, since the company actually did ship out their item I don't know if PayPal would still cover me.
What if BeautyChoice loses the package and never gets it back? Even if they get it back, I doubt it is in their priority to give me back my money, they will find some way to keep my money...
In the meantime I have emailed my bank and have told them my situation...I hope this will all get settled =(
So I wanna know if any of you have filed claims or disputes with PayPal. Please let me know your stories.